Last updated: April 2026 — VaultMart Nigeria Limited
Please read these terms carefully before using VaultMart. By creating an account you confirm you have read and agree to these terms.
By creating an account or using VaultMart, you agree to be bound by these Terms of Service. If you do not agree, do not use the platform. VaultMart Nigeria Limited ("VaultMart", "we", "us") reserves the right to update these terms at any time with notice to users.
You must be at least 18 years old and resident in Nigeria to use VaultMart. By registering, you confirm that all information you provide is accurate and that you are not prohibited from using the platform under Nigerian law.
Buyers agree to: only purchase items they intend to buy and pay for; provide accurate delivery addresses; confirm or dispute delivery within 48 hours of the seller marking an item delivered; not raise fraudulent disputes. Abuse of the dispute system may result in account suspension.
Vendors agree to: only list items they actually own and are authorised to sell; accurately describe all items including condition, photos, and defects; ship within 48 hours of escrow confirmation; not list prohibited items (see Section 5); provide genuine NIN and BVN for KYC. Vendors are solely responsible for the accuracy of their listings and the quality of items sold.
The following are strictly prohibited on VaultMart: stolen or counterfeit goods; weapons, ammunition, or explosives; controlled substances or illegal drugs; items that infringe intellectual property rights; adult content; financial fraud or money laundering. VaultMart reserves the right to remove listings and ban accounts without notice for violations.
VaultMart operates an escrow system whereby buyer payments are held by VaultMart until the buyer confirms delivery. VaultMart charges a platform fee of 5% (subject to change with 14 days notice) deducted from vendor payouts. VaultMart is not a bank and does not pay interest on escrow funds. Escrow funds are held in a segregated account and are not part of VaultMart's operating funds.
If a buyer raises a dispute, VaultMart admin will review evidence from both parties and make a binding decision within 48 hours. Possible outcomes are: full refund to buyer, full release to vendor, or a partial split. VaultMart's decision is final. Users who repeatedly abuse the dispute system may be suspended.
VaultMart charges a 5% platform fee on all completed transactions. Vendor subscription plans (Basic, Premium) are billed monthly via Paystack. Subscriptions auto-renew unless cancelled. There are no refunds on subscription fees. A 7-day grace period applies after subscription expiry before plan downgrade.
VaultMart is a marketplace platform and is not a party to transactions between buyers and sellers. We do not inspect, guarantee, or warrant the quality or legality of listed items. To the maximum extent permitted by Nigerian law, VaultMart's liability for any claim arising from use of the platform is limited to the amount of the transaction in dispute.
VaultMart may suspend or terminate accounts for: violation of these terms; fraudulent activity; non-payment of fees; or at our discretion with 7 days notice. Users may delete their accounts at any time. Active escrow funds will be returned to the appropriate party on termination.
These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.
See also: Privacy Policy